Service Support

We deliver end-to-end, tailored services to underpin your entrepreneurial and production endeavors. From project initiation to long-term operations, we provide seamless support to fuel your sustained growth.

I. Pre-sales Customized Planning

 

- One-stop Turnkey Solution: Our professional team crafts tailored entrepreneurial plans, offering factory layout design and in-depth project feasibility analysis. We delineate clear investment breakdowns (raw materials, labor, workshops, equipment, etc.) and accurately project the investment payback period based on your factory scale, ensuring a streamlined start-up experience.


- 1-on-1 Consultation with Senior Engineers: Sales engineers undergo rigorous product training, boasting solid expertise and industry insights. They collaborate closely with the technical department to decipher your unique needs and deliver actionable, customized recommendations.


II. In-sales Transparent Assurance

- Real-time Progress Synchronization: The entire equipment production process is fully transparent. Sales engineers regularly share on-site production photos to keep you updated on project milestones, ensuring you stay in control every step of the way.


- Stringent Pre-delivery Inspection: Comprehensive equipment commissioning tests are conducted prior to shipment. High-definition test videos are provided for your verification, guaranteeing optimal performance and stable operation before delivery.


- Customized Export Packaging: Compliant with international maritime export standards, we flexibly adjust packaging solutions to align with the import regulations of your target country. Special packaging and fixation requirements are welcome—please notify us in advance for personalized arrangements.

III. After-sales Worry-free Support

- Comprehensive Technical Assistance: We provide complete circuit diagrams, detailed operation manuals, and maintenance guides. For auxiliary equipment purchased, corresponding technical documents are included. Feel free to reach out for any special technical needs.


- One-year Quality Guarantee Commitment: A one-year free quality guarantee is offered, commencing from the date our engineers complete equipment commissioning at your workshop. For equipment defects arising from manufacturing issues, we assume full responsibility for free repairs or component replacements.


- Rapid Spare Parts Provision: Each equipment unit is assigned a unique serial number, with all equipment information and spare parts data permanently archived. Even for equipment delivered a decade ago, we can quickly retrieve details and dispatch precise spare parts to minimize production downtime.